Electro Source Inc. ("Electro Source," "ESI," "we," "us," or "our") operates https://siemens-thermal.electrosource.com (the "Site"), which provides information about Siemens Simcenter thermal simulation and electronics cooling products and related services offered by ESI as an authorized Siemens Digital Industries Software reseller and solutions provider.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, who we share it with, and the rights available to you. It is designed to align with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Law 25, the EU/UK General Data Protection Regulation (GDPR), and the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), to the extent those laws apply to you.
1. Information we collect
Information you provide. When you complete a contact, demo-request, download, or newsletter form, we collect the details you submit — such as your name, business email, phone number, company, job title, and the content of your message or request.
Information collected automatically. When you visit the Site we automatically collect technical data such as your IP address, browser type, device and operating system, referring URL, pages viewed, and the dates and times of access. We collect this through cookies and similar technologies (see our Cookie Policy).
Analytics and marketing tools. Subject to your consent where required, we use the following, each of which may set cookies or collect usage data:
- Google Analytics 4 and Google Tag Manager
- LinkedIn Insight Tag
- HubSpot forms and customer relationship management (CRM)
2. How we use your information
We use personal information to:
- respond to your inquiries and provide the information, quotes, evaluations, or demos you request;
- manage our relationship with you as a prospect, customer, or partner;
- send marketing communications you have opted into, and measure their effectiveness;
- operate, secure, analyze, and improve the Site;
- comply with legal obligations and enforce our terms.
Where we rely on consent (for example, non-essential cookies or marketing email), you may withdraw it at any time. Where permitted, we also rely on our legitimate interest in operating and promoting our business, and on the necessity of processing to respond to your requests.
3. Cookies and analytics
We use cookies and similar technologies to run the Site, remember preferences, and understand usage. You can control cookies through our consent tools and your browser settings. Full detail is in our separate Cookie Policy.
4. How we share information
We do not sell your personal information. We share it only:
- with service providers who process data on our behalf (hosting, analytics, CRM, email delivery) under contractual confidentiality and security obligations;
- with Siemens Digital Industries Software or other manufacturers when necessary to fulfill a quote, evaluation, license, or support request you have initiated;
- where required by law, legal process, or to protect our rights, safety, or property;
- in connection with a corporate transaction such as a merger or asset sale, subject to appropriate safeguards.
5. International transfers
ESI is based in Canada. Your information may be processed in Canada, the United States, or other countries where we or our service providers operate. Where required, we use appropriate safeguards (such as contractual protections) for cross-border transfers of personal data originating in the EU, UK, or Quebec.
6. Data retention
We retain personal information only as long as necessary for the purposes described here, to maintain our business records, and to meet legal, tax, and contractual obligations, after which it is securely deleted or anonymized.
7. Security
We maintain reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights
Depending on your location, you may have the right to access, correct, update, or delete your personal information; to withdraw consent; to object to or restrict certain processing; to data portability; and to lodge a complaint with a supervisory authority (including the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information).
California residents may request disclosure of the categories and specific pieces of personal information collected, request deletion, and are entitled not to receive discriminatory treatment for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under the CPRA.
To exercise any right, contact us using the details below. We will verify your request and respond within the timeframes required by applicable law.
9. Children's privacy
The Site is intended for business users and is not directed to children. We do not knowingly collect personal information from children.
10. Third-party links
The Site may link to third-party sites, including Siemens resources. We are not responsible for the privacy practices or content of those sites; review their policies separately.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" above reflects the latest version, and material changes will be posted on this page.
12. Contact us
Electro Source Inc. 230 Galaxy Boulevard, Toronto, Ontario M9W 5R8, Canada Privacy inquiries: siemens.thermal@electrosource.com Phone: +1 (416) 675-4490